Customer Testimonials
I bought a Kia Forte that I have been very happy with outside of the usual oil changes and checks my car has been amazing. Recently however, my engine had to be replaced. Seth who has been my service advisor has been amazing. So honest, genuine and always patient and ready to answer any question I may have. As a woman, i find we seem to never be taken serious, However, I have never felt this. Seth has been amazing. Kia on younge I have to say has been one of the best dealership I have dealt with. Everyone there ...
It was my first time buying a car and I had such a good experience thanks to the very nice and helpful salesman Jonathan. I recommend him for anyone who is a first time car buyer like me or who just wants a great experience. I'm very happy with the professionalism that Jonathan had and all the information I was provided with. I love my new Kia Sportage, great car! Overall, great service thank you so much to Jonathan and the rest of the Kia group!
Paolo monteiro, made the difference easy and honest to deal with, I will be back soon to trade another vehicle. Thanks, Paolo! As for the rest of the staff from sales manager to the finance manager all treat me with great care and respect. Looked after my wife and my budget, to be able to acquire this 2020 sorento. Thanks Alain, I was in for a service call on my 2016 sorento and notice that they have changed Key staff members, sales representative and service mangers had a chance to speak to them finding them to be very inviting and approachable, I ...
I just picked up my new car yesterday and I’m very excited and happy about it . I had a best ever experience from start to finish !!! thanks Allan from business office to make my process very smooth!!!! I will definitely recommend this dealership to everyone
I always bring my 2016 Optima SXL for service at Kia Plaza, Richmond Hill I am always happy with my experience, the service dept. staff are very helpful, professional, friendly and courteous. On Wednesday, July 24th, 2019, my car was in for Oil change and other services plus a a big job on front breaks job/service.....and, with the original Kia parts, such as rotors and pads, the service dept, team worked with me diligently with a fair and honest price....Thank you to Seth (Service Advisor), also thank you to Ash (the new Sales Manager) and, a big thank you ...
I would not have been able to navigate the painful process of loosing my Kia in an accident, navigating all the related insurance procedures, and replacing my Kia, without Allan's help at Plaza Kia in Richmond Hill. They really stand behind everything they sell!!!
I took my vehicle in to have serviced at the service center. Adam who is the supervisor there and David Nelson who was working at the service desk were so kind. They took great care of my vehicle and went above and beyond the call of duty to identify and correct things without me knowing or asking. Great experience overall and highly recommend! Great guys at the desk!
I bought a used Kia Sorento (2012), in 2015. At the time I also purchased extended warranty. I loved that car but when it was time to trade it for another I encountered a problem. I called Ash Kumar to discuss my issue. He was polite, professional and efficient. My problem was resolved to my satisfaction within two days. Having been jerked around at another dealership this was a real relief. I will certainly be recommending this dealership to family and friends. Thanks Ash.
We leased a Kia Sorento last week. The staff are so friendly and responsive to all questions. Our sale representative- Brent was so informative and dedicated. Ash also helped us with offering a good price and the information we needed. Allan is a very nice and friendly person. Gave us enough information to make us able to decide what coverage we need. Overall we had a great experience and happy to buy a car that we like.
I have been coming to KIA RH for approximately 2 years and won't say that every visit has been perfect but they do their very best at rectifying the situation, and they continue to work with you until you are satisfied as the customer. I feel quite comfortable to say that I will purchase my next vehicle at Plaza KIA RH which is due to the good and welcoming customer service they provide me for my KIA vehicle. Despite the fact that I didn't purchase my KIA vehicle at Plaza KIA, they treat me like I did. Charlie
Staff were extremely helpful & courteous. Nice vibe. Ash and Graham helped my husband and I find our perfect car. Thank you KIA Plaza. KIA Plaza is a national partner of Special Olympics Canada where I work. Thank you KIA for supporting people with an intellectual disability.
ASH KUMAR IS THE BEST AND FAIR PERSON FOR ADVICE AND SALES AND ALWAYS SO FRIENDLY AND FIND AND HELP YOU THE BEST AVAILABLE DEALS
I drive many kilometres every day and need and rely on my car for my business. It is hard for me to make an appointment because of my schedule, Yesterday I took a chance of showing up at Plaza Kia without an appointment. There was a line-up of cars ahead of me. Most of us were there for snow tire changeover. To say the least, not only did they do my tires, but at the same time they did my maintenance that was due so that I would not have to make a return next week for my scheduled maintenance. ...
well the most important thing that i saw here was the honesty i went to another kia dealership and all i heard was lie i am happy wih everything thanks to Ms. Leila haghi and Mr. Allan Riahi
I call this dealer ship about an used vehicle that was posted and called to see if it was available and went to see the vehicle .I meet Mr.Dustin already to help me with the vehicle he was very pleasant and helpful. and i purchase the vehicle i am very pleased that the service Mr Dustin provide was excellent
After shopping around to buy my 2018 Kia Sorento finally I found a place I could trust. I had the best experience from beginning and I defiantly recommend this dealership to everyone .
Thank you to Dustin Stein - he provided exceptional customer service. We are very happy with our new car. Dustin was patient, forthcoming with information, friendly and very considerate of our needs. I would recommend him without hesitation. Nice to deal with someone so communicative and sincere.
I found everyone at Kia to be friendly and outgoing. It was nice to be greeted by such a wonderful receptionist. She is friendly and outgoing and made sure we felt welcomed. Dustin right from the beginning was friendly and felt his sincerity towards what I was looking for and brought me to the right car first shot. He did not push and I really liked that. Dustin got the right car for me. I am a tough cookie (I hope) and we were able to negotiate with ease. I did not feel that the "game" was out ...
Dustin is very friendly and sure knows how to give the best service! He made sure I get the financing price I want. Best experience buying a new car.
I’m impressed with the performance of this Kia Team. Billy Kim was excellent. He worked diligently to make the transaction happen. This dealership should be a beacon to other Kia dealerships. Michael King was also very key to making this a pleasant experience. I recommend this dealership to all.. great work Plaza Kia!
It's been 2 months since I picked up my new kia from this dealership, and am loving the car. Had a great experience leasing the vehicle. SEAN was our salesperson and was very helpful for the entire process. He is a very honest and caring individual, and made sure everything about the car was to our liking. Pickup experience was great, and I would definitely recommend this dealership to my friends. Thanks!
Dustin provided us with a good recommendation, even though we were in doubt at the beginning but I am happy we listened to him and would like to thank you Dustin.
I really enjoyed dealing with Dustin he was patient with me and answered all my questions and he always had a beautiful smile that made me at ease 👍
I really enjoyed dealing with Dustin and would recommend him. I was a tough customer because I was really taking forever to make a decision, and he was so patient with me, giving me the time I needed to feel comfortable. He was friendly and helpful.
Courteous low key attentive met me right away as I approached the dealership. Showed confidence in my ability to drive and handle gadgets. I wish Dustin the best of luck in his career.
Monty has taken care of my services at ease which he took his time to explain the repaired details AND very courteous and friendly attitude.
What can I say about Joe Fischetti? He's been fantastic. Always listening to my needs and answers my questions without interruptions/bullcraps. He ensures that I'm an important client everytime I enter the dealership. 2 stars for the service costs. 5 stars for Joe Fischetti.
I have bought 2 cars a Kia Sportage 2011 and Kia Forte 2014 from this dealer and have serviced them combined at this dealership for 7.5 year. At this time I just want to comment on the good customer service that I have gotten from Mr Adam Stein. Even though he is a young guy he is the person to talk to if you have any problems or concerns He is very approachable and down to earth. Please keep up the good work Adam. Eric
Jenny Lee was helpful and efficient in fixing small issues. Bought a Kia Sorento AWD. Paperworks went fast and car was ready as promised. No pushing on financing.
Isabel Herreros was an amazing sales person in my recent car purchase. she was so helpful throughout the process. As soon as i walked in the dealership she made me feel very welcomed unlike many other dealerships. She made sure all of my needs were met when it came to getting the actual car and i would recommend anyone going to this dealership to deal with her
Service was quick and efficient. Good test drive. Dealer knew a lot about the car and other models we were considering. Easy location and got a free oil change scheduled.
I was feel very comfortable and perfectly satisfief purchasING process and servece,I'll introduce this dealership and sale lady Jenny to all my friends and family
Jenny Lee was so helpful recently in our decision making process to buy a new car. Unlike many other dealerships, we never felt pressured to settle and Jenny helped us find the perfect vehicle. She is the most professional salesperson at any dealership we have dealt with to date. Thanks Jenny.
My wife and I recently purchased our Kia Soul EV. We were extremely happy with the price of the car and the professionalism and the speed of the staff. They were always helpful and friendly. Big thanks to Mr. Paul King, Mr. Joon Kim, Mr Wayne Clarke and Mr. Adam Stein, and of course Mr. Joe Fischetti who got us the free charging station voucher/coupon. We will be looking to purchase our second vehicle from this dealership. We already started recommending Plaza Kia to all our friends that are looking to buy a car.
Very happy with the new car. Jenny Lee was very friendly and helpful.If you are looking to purchase a vehicle I highly recommend for you to go see her.
Great experience dealing with Jenny Lee and would recommend this sales person to our friend. We drove from Cambridge to deal with Jenny who was recommended to us
Jenny did an excellent job in helping us select the right car for our family. not only is the car great we were happy with the fair price we received. Keep up the good work.
Very happy with the new car. Jenny Lee was very friendly and helpful. She was honest and sold me a great car. I highly recommend.
Isabel made it very easy and accommodating. If you are looking to purchase a vehicle I highly recommend for you to go see her. Real class act!! Thank you again and keep up the great work!!!
Very happy with my new car I just bought from Plaza Kia Thornhill. Paul King the salesman was amazing, very helpful, warm, & friendly. He sold me a lovely car that am happy with and within my budget too. 👌🙂 Will highly recommend.... Tanx Paul & Plaza kia.
Jenny was wonderful, great customer service , very helpful in answering all our questions. Helpfull friendly staff. We were very happy with the car we chose . Second time customers at this location . Definitely recommend to friends and family
I bought a Kia from plaza kia a couple of days ago. The staff there are extremely helpful and friendly. They even gave me a lift to the bank for me to get my certified cheque. I'd like to call out Jenny and Derah for their help.
I went to buy used car but Jenny convinced me to buy new one so I,m very satisfied And she was very friendly Also she has skilled for saleswoman
I bought my Kia Sportage from this dealership. Jenny helped me understand the differences between trim levels of this model and provided objective and honest recommendations. She is very personable and pleasant to deal with. I would recommend this dealership to my friends and family.
Flexible, professional, informative and honest. The entire team made the new car buying process a pleasant one, I actually called Kia in frustration having waited 30 minutes at a nearby Honda dealership with no attention. Kia picked up my call on the first ring and had me speaking to a sales manager seconds later. Upon arrival Daniel met us at the door with Alessandro and had a number of options for us. Forget about red tag deals... Kia gave us the red carpet treatment and great value. You get a real sense of teamwork here and a group of people who ...
First, I just went into the dealership to take a look at Niro. I was debating if I should get Prius or Kia. I was thinking about trading in my 2012 Elantra for a hybrid. I wasn't expecting to buy the car right away, but because of great effort & service from Jenny, I made my decision and went for it right there. I love my Niro. Thank you so much Jenny! You are the BEST ^^
My last car I had bought from Paul King served me about a good six years until I was in a accident and I needed a car right away. I reached out to Paul, he was there every step of the way. Making sure I got a good rate for my car by specking with his manger Joe. They both worked with me to make sure I had a new car in my hands. I was treated like family not like another customer that walked through the door. The service there is very excellent,look after there customers.
Just recently purchased about my 15th car, a KIA Optima SX. It is a beautiful, loaded car ... nicest of my life so far. Paul King at Plaza Kia was a pleasure to deal with. Buying a new car is always a bit trying, but I came away thinking that I was treated well and got a fair deal. The other members of the staff were equally helpful and efficient. I would highly recommend Paul and the staff and cars at Plaza Kia in Thornhill. Mark Wise
This young gentlemen made my stressful experience into a great and exciting time, I had to find a new vehicle due to complications on my old vehicle being recalled, I'm so glad to have had someone so happy and eccentric to have helped me with my choice in my long awaited purchase, I had the same vehicle for almost 7 years and though I loved it, it was time to say goodbye but David was able to help me find a brand new Forte 5 and I fell in love with it immideately. It reminded me of my old car but ...
The staff where polite, knowledgeable and very patient during the whole process. Discussion over trade - in values were honest and I feel that I was treated with respect, a fact that not dealerships can boast.
I was very pleased with the performance of this young gentleman! I came in with my daughter to buy her a new car and he gave us all the information we needed, but most importantly, he made me feel very confident in my purchase. I strongly recommend asking for David the next time you visit Plaza Kia
After being a little wrapped up and confused about getting a new car... I just bought my KIA Rio from this location and David has been a trustworthy person to deal with. His approach is quite relaxed and there was No rush, no pressure, and no games at all. David went above and beyond my satisfaction and the final price was exactly as negotiated. Very professional, friendly, and polite salesperson. Definitely a recommendation for anyone!! Thank you David.
David Marshall was a very helpful sales member of this dealer ship. He knew exactly what he was selling, gave honest car descriptions, and was very easy to talk to. I'm looking forward to driving my new Kia Optima.
Just got home from picking up our daughter's first car. My wife and I wanted to surprise our youngest daughter with a car on the day of her final exam at college. About one month ago, we visited Plaza Kia and met Paul King. We had specific criteria that we were looking for in a used vehicle. Furthermore, we wanted to surprise our daughter, though she was still one month away from finishing school. No problem for Paul. He made the process very easy, including holding onto the car until we were ready to bring our daughter in. The ...
I am happy that I bought my car from them. Every body from the sales person up to the manager do their job to the best. It was excellent experience.
From beginning to end my experience at Plaza Kia Thornhill was exceptional. Kiddos to Isabel Herreros iherreros@plazakia.com who from the start was very accommodating. She was very professional and in her emails always prompt. What I admire most is her diligence to keep open communication. I believe I received the best price possible and I'm very pleased with my new SUV. I traded my own vehicle in and got the market value's worth for it. My new SUV- Kia Sorento all wheel drive, has all the features I was looking for and more. I would highly ...
Service people I delt with Eric and Adam Stein .Service was excellent and even better.I would not go anywhere else for my service.They know what I need and they looked after in a professional manner. Keep up the good work.Service is what retains and gain more customers to the other departments too. Thanks A happy and pleased customer
The service has always been good, but in particular a couple of weeks ago I called because my tire was losing air. I spoke to Eric who gave me an immediate appointment, as I had to drive on the highway later that day. He examined the tire, and explained that the puncture was in a portion of the tire that could be repaired. The tire was repaired quickly. Three days later Eric phoned me and asked if my tire was still ok. I was most impressed with this personal service!
I actually went there to buy extended warranty before my warranty get expired. I was thinking I wouldn't get a good interest rate if I buy a new car because when I tried to buy a new car at Honda dealer, I get approved with high interest rate. That's why I never thought about a new car but this kia plaza was different. They helped me to get low interest (a way lower than I ever expected) and affordable monthly payment. If someone is looking for a new car, I would like to recommend this shop whether have ...
I highly recommend the sales team of Isabel and Joe at Plaza Kia as they gave me a great deal on my new 2017 Sedona LX+. This team went the extra mile to get me into a new Kia and take my old one back with no money down; all I had to do is sign and receive my new keys. I would definitely recommend Isabel and Joe for you next new Kia.
I purchased kia rio 2016 brand new and Paul King is very good man and very friendly and honest and everything it's ok with him.thank you very much Paul As well as from Joe thank you very mach Kavian karimi
Mr. Stein, Joon, Dehra Customer Service at its best. Plaza KIA #1 in my books. New Kia 2016 EX in my possession. Plaza Kia went above and beyond to cater to all my needs. Dehra was as pleasant as can be during all the paper work. Joon not only work out a better financing option for me but went showed me all the features of the car and walked me through how to go about settin things up. As I said above customer service at its best. Thank you Plaza KIA.
MY Wife and I were looked after very by Fariha Jafari and Allan Rihari which in the short term, produced a sale. We are well pleased with every element of the purchasing experience and will recommend the dealership and these two employees without hesitation.
I recently purchased a brand new 2017 Kia Sportage EX and I have never had such an amazing experience. From the minute I walked in I was greeted by one of the sales staff and from there it was perfect. We dealt with Alessandro, Daniel and Adam who were there every step of the way to help. I have never had such great service and follow up including an invite to one of the dealer events! We'll definitely repeat when I need another Kia.
Isabel was very helpful during our decision of whether to purchase the 2009 used Kia Rondo. She was not pushy at all and we felt that she was truly looking out for our needs. She was very patient in answering all our questions and getting us what we wanted. The car was ready on time and so far we are very happy with our purchase. Thank you for your excellent service!
There was no hidden agenda. Up front and concise - straight to the point. Everything was explained up front and there were not any negative surprises. It was as she said.
Isabel was so kind and helpful. She found us a great 2015 Kia at a great price. Thanks so much for getting us in the right car.
Went to see/try car 2 times to find it was gone for the weekend. That was a little disappointing. On 3 try it was there.
I've bought two vehicles at Plaza Kia so far and I take both of them there for regular service. The dealership is a pleasure to deal with and in particular Eric is the most attentive and polite Service Advisor that I have dealt with - anywhere.
I appreciate the people in Plaza KIA.. They are all very friendly, especially Eric Kim.. He always supports diverse customer needs as well as knowledge and enable employees to engage connected customers,, He is a kind and courteous man..
I found sign that is need to check engine immediately When I drive on the way to home with my wife. Therefore, I visited plaza kia, almost business close time. But Eric(Korean gentleman) solved my problem very quickly with his nice smile. My wife & me was very happy. I've never meet a person like Eric in any car dealer shop. Thank you for your help. .
I highly recommend this kia dealer for servicing ONLY . First of all Eric (Korean gentleman) at the service desk is amazing! He is always so professional, courteous, honest, and knowledgeable. He is extremely friendly and funny, knows how to build rapport as well as diagnose and find hidden issues in the vehicle that you bring in for servicing. He will always try his best to rectify an issue before you leave the dealership. However, sales wise, I would not recommend the way they try to sell cars. That could be a shady experience, but I highly recommend you bring your ...
Recently purchased a new Kia Sportage from Plaza Kia in Richmond Hill and it was flawless! Alessandro was great and narrowing down an option for a vehicle and showed us all of the features that were available to us. I was lucky enough to even get a red one which is rare! Financing was quick and easy which I was super happy about. Finally, Adam in parts/service was amazing at getting the car ready for us as soon as possible and delivering it in tip top shape. I would highly recommend purchasing your next car from Plaza Kia!
Thanks to the kind and helpful people in Plaza KIA of Thornhill, I bought my new Optima from them. I have just gone there to ask the conditions for buying a new car. But they were kind and generous enough to give me a deal that I could not resist to accept. Thank you all for the help and kindness.
This was my second car purchase at this dealership in the past two years and the experience was much better than the first time. I came back because of the Service Department at this location, close proximity to my home and I liked Optima. I was very satisfied with Isabel Herreros - she was; - very professional - listening to my requirements and remarks - working hard to satisfy KIA's customer .Isabel's .work ethic was also an important factor for me to proceed with the purchase of the car at this dealership. I would give 5 stars but for ...
Went in on a sat and even though it was very busy Isabel spent the time to through all my available options on a new Sorento without making me feel rushed so I was able to make an informed decision as to what model I wanted, Paul was amazing with help on getting me top dollar on my trade in, and getting the deal that made me buy my new Sorento definitely would go back on my next kia
I lost my car from an accident and Tobias was nothing but helpful, kind and understanding in helping me get my new Kia forte 2017! Honestly I love this car! He was attentive, listened to what I wanted in my car and gave me exactly that. Great communication, not pushy, very straight forward and walked me through everything step by step.
My mother bought a 2017 Kia Sportage through Billy Kim. From the moment we walked in to the moment we picked up the car (one week later), the level of service provided by Billy was impeccable in every way. Billy worked with my mom to get her a great deal, he exercised patience and very professional in every way. The Team at this Dealership is amazing, everyone was so warm and welcoming. We felt no pressure whatsoever. The level of service provided by Billy was outstanding! Thank you Billy, my mom is extremely happy with her new car! Best Regards, Kareema ...
This review is overdue (sorry Isabel!!) but I first went to this dealership in mid-Aug looking to buy a used vehicle. I had previously test drive another vehicle at another dealership that was within my budget. The vehicle I came to see at Plaza KIA was actually over my budget and of course I ended up liking it a lot. But I had later explained to Isabel that I wouldn't be able to purchase it as it was way out of my initial price range. Isabel was very understanding and sensitive to my concern and told me not to ...
